My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

spires by Neighbour
  • 3232 Views
  • 2 replies
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Resolved! Cancelled Service

Hi,Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.

RayJay83 by Neighbour
  • 3786 Views
  • 1 replies
  • 1 kudos

Free TCL 55in tv

Did everyone who purchased a TCL 20 Pro 5G phone get their free tv? I registered, was confirmed and then never heard back.

Johnhca by Neighbour
  • 2642 Views
  • 2 replies
  • 0 kudos

How can I delete all my old credit card data?

I recently updated my new credit card info only to see a selection of four different cards I've used in the past. How can I delete these old credit card numbers and data? I've been through the virtual assistant, and every other page on the site. Don'...

wrichmo by Neighbour
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  • 1 replies
  • 0 kudos

My TELUS - home internet usage details not showing up

I normally go to a page under Internet in My TELUS to look at daily totals for my home internet usage (downloads/uploads/total data by day). It doesn't seem to me be working for the last two days, The total home internet to date for the billing cycle...

Arcadian hub?

what is Arcadian hub (white cylinder hub) . I have unlimited data and pik TV. What motem or the main wifi should I have? What is advanced . Is it not installed properly?

Why is my Chrome account managed by telus.net?

When I use my telus email to sign in to chrome, it will not let me sync my bookmarks and other info because it says my browser is managed by telus.net. This is very frustrating.

Jimmcl by Neighbour
  • 15149 Views
  • 10 replies
  • 1 kudos

Installation of fibre services

I am now on day 49 of the countdown for the installation of Optik TV and internet service. First, no fibre to the house, so asked to have ADSL installed. Had to ask, as it wasn't offered. This was early April. Installation of fibre drop was initiated...

Monicat by Neighbour
  • 4342 Views
  • 3 replies
  • 0 kudos