My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Global TV App

I want to get the Global TV App but Telus has made it so that only Optik subscribers can get it. I pay for a TV service through Telus but it is Satellite as I am in an area Optik TV is not available in even though people just down the street have it....

alihauck by Neighbour
  • 4479 Views
  • 1 replies
  • 1 kudos

Tv setup

I already have a TELUS account with optik TV However I am developing my basement and will have a TV down there. Do I need to have TELUS set anything up ? Any cables or wiring that I will need going to that TV area ? Other than regular electrical outl...

Gu by Neighbour
  • 3097 Views
  • 2 replies
  • 0 kudos

Help -- Sent email not received

On my Apple MacBook, since I did a restart on April 26 none of my Sent emails have been received by any recipients, even though they are in the Sent folder of both the Apple email AND the Telus webmail site!! (and I can send successfully from the Tel...

cmyoung by Neighbour
  • 3217 Views
  • 1 replies
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Can't setup My Telus online account

I'm trying to setup an online account and when it gets to the verification page it wants to call or text me on a number that's been out of service for at least 5 years. It's the number I had when I first started dealing with telus and I took it with ...

Jeffh074 by Neighbour
  • 2708 Views
  • 1 replies
  • 0 kudos

No connection;

Hello! My concern is my wireless internet. Since yesterday morning I don't have connection until now. I just got my box last April 6, 2020 and yet my billing is up now and no connection for more than 24 hours. How come? I've email the support team si...

Cylina by Neighbour
  • 2493 Views
  • 1 replies
  • 0 kudos

Having problems accessing my rewards page

Good morning.After logging into MyTelus Home page, I clicked on "Go to your Rewards Account" linkOn the resulting page, I clicked on the green "Access your Rewards" buttonOn the resulting page, titled Terms and Conditions, I click on the green "Accep...

Artiecon by Organizer
  • 14221 Views
  • 8 replies
  • 2 kudos

Telus optic box stops working then works again

I rent a basement suit landlord lives upstairs . Cable is included in my rent but lately my cable box shuts off for few hrs or till next day no lan light I might get a power light might . Can my landlord be controlling my box turning it off and so I ...

Overdue account

I was recently contacted about paying a 10 year old account. How do I get more info on account? All they have is my name an account number and an amount. I know I am not the only person in this world with my name, I can find phone numbers on line for...

AJjr by Neighbour
  • 3903 Views
  • 2 replies
  • 0 kudos