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Recovering a MYTELUS account

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Neighbour

How can I go about recovering my account if I no longer have access to the email and the account shows as locked? I have called the support number and I keep getting redirected to do steps through the MyTELUS app, but I cannot login because the account is locked and I can't unlock the account because I don't have access to that email anymore.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi! Are you able to start with recovering that email? Through email recovery?


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