Telus refuses to remove account

[Out]

After 12 hours ... yes TWELVE hours ... of talking to Telus, they refuse to remove an account that was never activated.  It still shows up with monthly billings, and it shows up on my credit rating.  Was going to sign up for Telus mobility, but changed my mind when the sim cards NEVER showed up.  Told them thanks but no thanks (because seemed goofy to sign up for an account where could not actually make a call without sims.)  So 'account' was never activated, never used, etc.   But Telus will NOT remove the account.  

NO ONE SHOULD EVER SIGN ON TO TELUS if they are a working person that has to renew a mortgage or manage their credit status.  It will knock points off their credit rating every month even if they do NOT owe Telus any money.  

(And yes I have lodged a dispute with the Credit agency ... but chances are zero that anything will change.)

[CR1]

Not quite the same thing, but Telus keeps sending emails regarding my father's account to my mother.   My father passed away May 2020.     I have asked them repeatedly to stop.  This has been sad and enormously stressful for my mother.  She thought she was doing something wrong and was going to get is some sort of trouble.    

On a brighter note, my mother is now 90 and doesn't remember much so is far less bothered by this.

[TELUS_Support]

Definitely not the experience we want our customers to have. We'll send you a private message to discuss further.