Doorbell Camera only records for 30 seconds?

[MisterDizaster]

Hey there!

Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it to record 24 hours a day without breaks? Our camera constantly misses recording key moments due to these 30 second breaks between recordings and it makes the camera completely useless.

[WestCoasterBC]

There is no security camera that records 24/7 without a NVR (network video recorder) system. That runs on a dedicated hard drive. Have you setup your camera to record only on certain parts of the GRID you select and set to motion.

[MisterDizaster]

Yes to both. Has no problem detecting motion, the problem is it only records 30 seconds then stops. I’d like to find a way to record for longer periods. Like if someone is at my door for 2 minutes, I’d like to capture the entire time they’re there. I don’t know if this is possible with this camera.

[WestCoasterBC]

It's not possible with the system.