Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Door lock keep sending low battery and resolved low battery messages every 15 minutes! Did a factory reset , changed the batteries but still the same!
When will the 3G network be officially discontinued for home security customers in Saskatchewan major cities? I'm hoping for an exact date if it's known. I've been receiving mailings for over a year telling me it's imminent.
I was told I have to return the Items, My contract is up, April 10th, 2025. Contract to be cancelled on the 22nd. I only have the small security box and can't find the camera. Further to this I haven't used it, in over a year and have been told after...
How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this started due to a bug in a system update. However, it's been 6...
My smart arming doesn't disarm. I set my smart arming and save it. I still have to disarm, hours after it was set to disarm itself. I found another thread regarding this issue but there was no answer posted. Thanks
For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...
Hello, we recently switched to telus security and we are having trouble logging in to the mobile app, we were with vivint before and the way that worked is there was 1 master account that can send invite links to join the family and everyone was able...
I have been hounded by a person claiming to be Edward Santos, Sales Representative for Telus business I asked him to email me the details. The email contained these phone numbers T: +1-888-652-3947 Ext: 728 | and was sent from (removed email address)...
Today I received a call from 780-991-5289. The caller identified himself as a Telus loyalty employee. Told me that since I always pay my bills on time that I would be getting a 35% discount on my monthly bill for one year. Also that I would be able t...
Has anyone been receiving phone calls from Alberta with the screen name Telus offering big deals and then sending you an email from teluspromotions@customerscaredepartment.com with a LOG IN button and then ask you for your 6 digit code? They said tha...
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