Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi I have reported this previously and it was eventually repainted after about a year of asking, however it was tagged again within weeks. The obscene language that is now written is awful such as "public castration now" and this is right outside my ...
There is a goodnight routine that arm stays throughout the night. I would like to set up a daily routine that smart arms at 8am. Everytime I try to set up a rule or a schedule, it requires me to select a specific date which is what I do not want.
Hello; I am trying to sign up for a Smart Hub at an address in Alberta for a lot I own where I am building a house, since the builder would like to install a security camera. However, I am not Canadian and do not have a Canadian credit history, drive...
I’m extremely frustrated with the experience of trying to cancel my TELUS home security service. I called to request a cancellation for June 30, the end of my current billing cycle. Instead of helping, the agent told me I could not schedule a future ...
Is there anyone have the same kind of service problem?I started My SmartHome security plan in August, After installation of the devices, I found that the technician did not leave security decals and lawn signs. I tried many times to call back to the ...
We had our old ADT panel upgraded two days ago, Wednesday. We noticed later that day that the phone line in the house was not working, though it had been earlier in the day prior to the panel upgrade. I called Telus support at around 6pm and was on w...
I have been battling with telus since October 2024. When telus purchased brinks home security they took over my account. I was unaware of this purchase. No phone calls or emails. I had direct deposit with brinks so I didn't realize I wasn't paying. T...
IS IT NORMAL, For TELUS technicians to come to your house in no uniform, no badge in sight, and an unmarked vehicle? This seems dangerous and unprofessional! Please let me know, Does TELUS hire subcontractors? They claim to be subcontractors for TELU...
I'm trying to reach out Telus for more than 2 weeks now on 18552558828 for a wrong bill. Unable to talk or chat with any associate. Lines always say our offices are closed when I'm calling between 9 am and 7 pm EST between Mon and Fri. Can someone he...
I recently upgraded to Smart Home Security from legacy ADT System also supported by Telus. The contract on May 25th shows a monthly charge of $20. The contract I received after installation shows a charge of $45! In the installation process on May 27...
