Ability to record daily news program as a series recording

[Ann3]

Currently I cannot set up the system to series record the daily news program, I need to manually go and record each program separately. This is something Telus techs said they were working on resolving, can you please provide an update?

[A-B]

Hello! Some programs (news broadcasts for example) have no season or episode details like scripted shows do...so the series recording fails. Our team is aware of this and actively working on a solution soon!

[Rocky3]

@A-B 

The new box software must be looking for this embeded information whereas the old systems used a title (name of show) to grab and record. Show recordings on the Android system are also restricted to one channel whereas the old systems followed a show to other channels supporting name of show. I know this because when similar names appeared in shows they were also recorded. Already evidence is reported that after a season of a series recording the Android does not pick up the next season.

Could it be that simple, change software to record by name of show. The option I left behind had new or all option as well.

[MrSL]

Hi @Ann3 In response to one of my threads: https://forum.telus.com/t5/Optik-TV/Sports-Golf-not-always-adding-additonal-hour-to-New-recordings/m...

@KHR  posted the following (part selected):

"As for series recordings -  there are 2 things that are in progress:

• the second is a solution for shows that have no season and episode details (news and multicultural shows are the main culprits here), which should be coming in the earlier part of 2024."

which I hope answers your question 😉

[Optik-Kate · Accepted solution]

@Ann3 @MrSL we just deployed a fix for news recording. Can you let us know if you're still experiencing issues?

[MrSL]

Hi @Optik-Kate , Yay! I just managed to set a 'Series Recording' for Global News @ noon - Edmonton and the schedule shows upcoming recordings so looking good!

I am assuming that recordings will be okay. If not I'll be sure to let you know 😉

[Rocky3]

News at 11 recorded last night and series record is still scheduled until Jan 29th so this is resolved.

[space_cadet]

Global News at 6 stopped recording (setup as a series) a few days ago, after having worked for years.  I have tried rebooting the box, resetting the recording settings, and even manually recording the news when it was on live, but nothing seems to work.  Any help with this please?

[A-B]

Hmm, that should've been fixed a few months back. If that troubleshooting didn't do the trick, you may want to speak with Tech Support.

[Rocky3]

I have had the 11pm news on series record for months and noticed it was deleted from schedule last night. Still there this morning for series recording, But I had about 20 scheduled shows, this morning there was only 4 in scheduled,

I remember a comment that once a season series ends they will be deleted and have to be reinstalled when the new season starts. Odd that a few shows have recorded that are reruns even though they are no longer in scheduled,