Android Box and Recordings Problems

[GTVic]

Is there a good place to see where they are making improvements? Feels like these boxes are still in beta testing level.

Issues I've found

• Captions often don't work (live or recordings)
• Captions are giant and don't obey settings for size/color/etc
• Deleting a recording after watching is way too many clicks
• Getting to recordings is too many clicks
• Recordings are fixed to one channel so can't record HD/4K Canucks games automatically
• Can't record Canucks games on Sportsnet, just records all NHL games
• Playback should default to the 2' mark if all recordings are started 2' early
• Guide doesn't tell you when the episode originally aired
• Playback doesn't tell you what channel it was recorded from
• Using the replay to get an episode you missed doesn't properly save when you paused or switched to something else so you have to watch the episode from the start each time and you can't fast forward

[TELUS_Support]

We appreciate your detailed feedback on the experience with the digital boxes. While we don’t have a centralized place for tracking improvements, we’re always working on enhancing our services based on customer input.