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Crave On Demand-Error message

Rpyul
Neighbour

Why do I get an error message "Unable to play video. Please try again later" only for episode S4 E2 of Hacks? E1 and E3 do play.

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

Hello again. Our team looked in to this and now say it should be ready for viewing. Can you confirm?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

6 REPLIES 6

TELUS_Support
Official Support Team
Official Support Team

Thanks for flagging this. We've alerted our Optik team to investigate asap.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Hello again. Our team looked in to this and now say it should be ready for viewing. Can you confirm?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Jentilben
Neighbour

It is also not working for me- I tried a few days ago as well as today and I get an error message.

TELUS_Support
Official Support Team
Official Support Team

Our Optik team is aware of the issue with this episode and working on getting it resolved asap. Appreciate your patience!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Shymkosmith
Just Moved In

I am getting the same message with the last of us season 2 episode 1. It’s very frustrating. I can watch episode 2 but not 1 

Shymkosmith
Just Moved In

Please advise how to fix I have crave on my optic package