Yep, just happened to us. We switched from Rogers to Telus because our tv died & wanted to take advantage of the free offer. I hadn’t heard anything re: the shipment for 4 weeks so I called Telus 3 times today, each time given a different story. First, I was told that it was originally ordered but cancelled the next day because I changed my package (which obviously I didn’t). The second time I called I was told that I cancelled the tv 🙄. The third time I called they told me that it wasn’t cancelled but they had no idea where it was. This unfortunately is what happens when you outsource to a SE Asian country. I finally called the local Telus store at the mall and even though they were limited to yhe information they could find out he said he’d look into it & call me back. 20 minutes later he called me back & repeated that his info was limited he could see that the order was cancelled for no reason at all. He basically told me if I can’t get the tv shipped then to just cancel my service. Yes Telus, your own employee knows how crappy you treat your customers and told me to cancel!
