Again I had to call Telus because the PVR would not record. For over a year I have had continued problems with Optik TV and probably called at least 10 times in this time period and spent countless hours on the phone with Telus. Today’s call was unbelievable! After an hour plus the person on the phone couldn’t get it to work and said I needed a new box. I have already replaced them at least 3 times. He went off line to order a new one to be shipped to me. He came back to say he couldn’t order it because an error message kept coming up. He apologized and then tried to hang up on me. I stopped him and asked what he was going to do to get one. He said there was nothing he could do. That was it! He couldn’t fix my PVR and said he couldn’t order a new one and would not offer another solution. I asked to speak with a supervisor and of course there wasn’t one available. He put in a request for one to call but I’m not holding my breathe!
