Hi @spode
With the Pik TV app upgrade, a small number of users are encountering account credential issues - based on what you've described, it appears your username and password weren't created properly for the new app (not your fault - it is a back-end data problem). In order to resolve this, you'll need to contact TELUS directly, either by phone, chat or through social media (@TELUSSupport on twitter). Mention that your account credentials aren't working for the new Pik TV app, but they worked fine on the old app and they should be able to help you out. Apologies for the inconvenience!
