TELUS TV Feature Updates - Ongoing

[Optik-Kate]

Dear Neighbours, 

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. 

Q4 2024: (note: had to remove previous updates due to character limits on post)

• Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
• Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
  • 1x: Scroll at 2x speed.
  • 2x: Scroll at 8x speed.
  • 3x: Scroll at 24x speed.
• Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
• Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
• Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
• Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
• Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.

Q3 2024:

• Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
• Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
• Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
• Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
• Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Regards,

Your Friendly Neighbourhood TV Product Development Team.

[Kwallz]

Will there be a way to custom set recordings, specifically, I want to record canucks games only, not every hockey game for every team that comes on tv. I was able to do that with Shaw.

Will there be custom recording extensions sometimes I want 30 min sometimes I want 2 hours. Was able to do this with Shaw.

Will there be function to adjust fast forwarding and re winding. Currently if you press and hold it just fast forwards so fast you can't tell where you are or where you have gone, other devices you can press fast forward 1 time for slow, 2 times for medium 3 times for fast and 4 times for really fast, would be nice to have control of fast forwarding. This was a normal function on Shaw

Will there be a way to set our own preferences when we turn on the tv ? I would like to be able to turn on to tv and watch tv, not get dropped into an android app screen that's hard to navigate away from. I am paying for regular cable tv and want that to be my first option, if I want apps or on demand I would like to choose that myself not be constantly forced to it. That was normal for Shaw as well, really missing this.

The voice assistant only seems to search for things on YouTube. If I ask for a show or a person it searches and only gives results for YouTube, it won't bring up anything from the tv guide, or Netflix or any other app I have. This is pretty useless to be honest. Shaw blue curve would always bring up every option from every platform - Netflix / crave / Amazon etc.

Many things need some work, or else much easier navigation and better instructions I feel like many of these things above should be customizable and use changeable, but I can't seem to find any information on how to do any of this.

[Nollind]

Wow, thank you for relaying these issues with the Telus TV Digital box, as I’m now doubly glad I didn’t “upgrade” to it and stuck with our older Optik TV 4K box instead, since it still has all of the TV features you mentioned.

[Kwallz]

Yea, I wonder if there is a way to "downgrade" to the older better setup . . . I'm pretty disappointed 😪

[Kwallz]

Any more updates ? Still hoping we can customize the home page, or set options to go straight to tv vs trying to navigate away from the home page

[Optik-Kate]

There is an update coming in Feb. The homepage setting is tentatively a part of the Feb release, I'll update the list once the features are launched. 

Edit: I may have spoken too soon on this. The upcoming release will make it easier to default back to live playback with one click of the back button as opposed to the current method where users need to hold the back button down. It's a slight improvement while we work on customization of home page. 

[Rocky3]

@Optik-Kate 

Please change this to a month end report of what was accomplished of what is tops on the priority to be done.

I know you are the messenger. Did anything get done in January, and almost end of February now.

[Optik-Kate]

We have a more significant update at the end of this month, and then I'll update the list!

[MrSL]

Any update on when we can modify start and end times for recordings?

[Rocky3]

@MrSL Feb 2026 definitely maybe

[MrSL]

Anybody out there?

[Optik-Kate]

The architecture work required for this will take us to the end of the calendar year if no further delay! 

[Kwallz]

To be able to edit start and stop times ? All the previous boxes already had that feature.
What about being able to select the team you want to record vs having to record every single hockey game that comes on. I am getting tired of deleting 10 NHL games just to watch 1 Canucks game 🤣

[ExTelis]

Hey Optik-Kate,

You might know, why is the Telus TV app not available on my Roku Streaming Stick, and it's not available in the Roku Store ?  (I only have Pik-TV)

I keep searching, but it's not there..

Just wondering.

Thanks

Ex-Telis

[Optik-Kate]

Hi @ExTelis , the TELUS TV+ App is not on Roku because we do not currently support it. We're working on expanding the supported platforms. For example, Amazon Fire TV will be next, but the timeline for Roku is yet to be determined. 

[Optik-Kate]

The list has been updated with features from the past couple of updates (Jan & Feb). Thank you for everyone's patience. Please ensure you're on the latest box/BYOD version - 1.24.2.200

[broadcastguy]

This new TV product is, by far, the worst product TELUS has released. Endless disappointment—I was lucky I could switch back to the Arris equipment, for now at least.

[Kwallz]

I wonder if they offer a revert to the old boxes for new customers ? Have not been impressed at all with how many features and basic functions the new boxes are missing over the old technology.

[broadcastguy]

It never hurts to ask. The picture quality is so soft on the Android boxes compared to the Arris equipment, too. As a former broadcaster, quality is important, but I realize in the age of streaming on smaller devices it’s less of an issue for most.

[Kwallz]

How do we update to the latest version?

[KHR]

Updates should be pushed to your devices automatically over the next week, but you can always check for system updates in Settings > Device settings > Device Preferences > About > System update.

The latest App version is 1.24.2.200 (found in Settings > System information).