Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
On demand , history channel , Alone season 10, episode 6 missing @dru @A-B @Fabylous
Episodes 206 to 210 are missing and have been for 2 weeks. I have contacted someone but nothing has been done.
Are the Team Members responding to customer queries and complaints about the shortcomings of Optik TV in fact employees of Telus? I have read "We're also taking notes to inform the business on what your pain-points are". If Telus is getting reports f...
I have tried the wireless digital box on 2 different TV’s and it only works with live TV. Anytime I go into the settings, try to set favourites or watch recordings, it freezes within 5-10 seconds.I currently have this box in the next room where the w...
I'm watching Star Trek Discovery on demand and a few episodes are missing. Specifically the last episode of season 1 and the 10th episode of season 2. Can these please be added?
So I just switched from Eastlink to Telus and am dealing with the new Cloud PVR. 1. Cannot tell on the guide whether a show is new or a rerun, why is that?2. Cannot set a series to record when I select first run only, as I get the message there are n...
I've signed into the Global TV app with my Pik TV credentials, but the channels that I have access to do no match the channels I've subscribed to on Pik TV. Is there a way to update/sync the Global TV app to reflect my subscription?
Hello all, Has anyone ever experienced this situation? After a tech support "specialist" performed remotely some kind of linking of my 6-year PVR (which should be attached to my account as a 6 years customer) MyTelus web or app does not allow me to m...
Hello all, Everything was working as expected after moving our services to our new place. I carried the equipment with me and had no issues with my 4K PVR (UIW8001). One day Telus removed my old address from my account profile, as I was still seeing ...
