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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 291 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 52614 Views
  • 43 replies
  • 7 kudos

Swapping channels...

Ok, so I go online to change my channels. It says "We are currently working on a new Pik TV web experience. Sorry for the inconvenience. You can easily add and remove channels on the My TELUS app." Cool, I have the app so I go there to change channel...

Series finale of TWD

When will the series finale of the TWD be available on demand ? I see the last 5 episodes but the finale that aired on the 20th

Cacaw by Neighbour
  • 2408 Views
  • 2 replies
  • 0 kudos

New TelusTV+ app doesn't record

When I schedule a program to record on the new TelusTv+ app, it doesn't record it. I set up the recording and then go back in to verify that it's scheduled. However when I go to watch the program later, it hasn't been recorded. This has happened seve...

Blaste56 by Neighbour
  • 3759 Views
  • 3 replies
  • 1 kudos

Optik TV app Issuses

Are there plans to upgrade the telustvplus.com service? It's a huge downgrade from the watchoptik.com service, which wasn't very good in the first place. It's slow, forces users to login each time, scolling is terrible, changing timeslots is terrible...

BobH55 by Organizer
  • 4183 Views
  • 3 replies
  • 1 kudos

Resolved! Samsung Sound bar

Got a Samsung sound bar hooked to a Samsung tv but can’t get the volume to work on the telus remote. Any suggestions

DeanS by Neighbour
  • 4522 Views
  • 5 replies
  • 0 kudos

Missing Good Doctor Episode

On Demand is missing the latest epsiode of Good Doctor Episode 6. Its been 2 days. @Amyj

jeyan by Neighbour
  • 1744 Views
  • 2 replies
  • 0 kudos

Missing on demand episode for The Resort

@AmyjPlease note the season finale for The Resort has not been added to Optik on demand. Details below:Show name: The ResortSeason 1Episode 8September 1, 2022Showcase

Internet 25 account speed increased?

I have had the internet 25 account for about 18 months on Telus fibre to my house (internet 16 on Telus VDSL before that). Until now I was getting about 28 Mbit/sec download rate and 28 to 56 Mbit upload rate. My account is supposed to be good for 25...

frankw by Organizer
  • 3697 Views
  • 2 replies
  • 0 kudos

How to return Pik TV

Tired of paying $20 and the still unstable performance of this box.

Coo by Neighbour
  • 1900 Views
  • 1 replies
  • 1 kudos

Resolved! Missing episodes

When will season 6 episode 6 of station 19 be on demand?Also, greys anatomy season 19, episode 6 ? I just switched to telus and lost all my recorded shows. Does it usually have a delay on getting shows from a few days ago on demand?

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