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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 291 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 52392 Views
  • 43 replies
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I can’t log in to piktv on android

I’m trying to access PikTv on my android TV on my Sony TV. I have downloaded the app but when I go to try and log in, there is literally no way I can enter my credentials. I go to settings and enter the “account info and log out” but I cannot do eith...

Ihs by Neighbour
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  • 3 replies
  • 0 kudos

Rick and Morty on Demand

New episode aired on Sept 11 at 11pm ET. It's more than 24 hours but still no episode on demand.I'm subscribed to Adult Swim

Pik TV - Telus box

So one the website it says that Each Pik TV account gets 1 Telus TV Box to access PIK TV. Further that Pik TV works on 2screens.In the store yesterday when I signed up for internet/pik tv I was told it’s only website/app that it works on. That there ...

I think my Optik TV boxes are seriously on something….

“Recording not available. Make sure this digital box & the PVR are connected to the network”….if it’s not available, why am I watching it then? Lol honestly, alerts like this one really grind my gears to the next level. This has happened 5 times with...

emmawade by Organizer
  • 3262 Views
  • 2 replies
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TV On Demand not Updating

Do you know why Young and Restless episodes have not updated for over a week now?

CarrRes by Neighbour
  • 1157 Views
  • 0 replies
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Mysterious charges

I keep getting charges on my account for rentals that my wife and I never did! There is no possible way my children even know my password and the stuff being rented is nothing anyone would watch! I'm very concerned about the security of my account an...

PIK TV - Basic Channels for Vancouver Sept. 2022

Can someone tell me what the basic channels are on PIK TV in Vancouver?Growing a little frustrated as cannot find the information on the Telus Website except for All the Additional Channels I could sign up and pay for. But what is exactly in thePik T...

Greggy81 by Neighbour
  • 1653 Views
  • 1 replies
  • 0 kudos

No sound

This has been happening for a few months, numerous times a week. I will turn on the TV and there will be no sound when trying to watch cable. I have to completely reset the box each time. Since Telus will charge if it is a problem on my end I am wond...

Recording using app

When setting PVR to record using the app on my iPad the PVR does not record. I have checked scheduled recordings on the app which shows the program is scheduled but when I go to watch there is no recording. Any advice?Bruce

BGorle by Organizer
  • 2524 Views
  • 2 replies
  • 0 kudos

Big Brother missing episodes

On demand has only 22 episodes uploaded. Why?

Kbmac by Neighbour
  • 2783 Views
  • 2 replies
  • 2 kudos
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