Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
How many 5602 wireless TV boxes can I have on my system? I have 1 5662 PVR and 1 5602 box now. How much is a 5602 box to purchase?
When does BBC 1st begin broadcasting? Says March 16 on the channel, but there’s nothing on there now.
Has anyone had problems with lip sync? I notice it especially bad when watching Global National, it is so bad that it seems Dawna is speaking French with poor English dubbing. I don’t notice the problem with programs before or after so it is probably...
I am looking for a way to connect my Optik 4k (non-pvr) box to a new wifi network. All instructions online show how to do this from the initial factory default setup process leveraging WPS conection but I cannot find out how to get back to the factor...
I am having a problem with lip sync especially on Global 104 the National. The problem doesn’t seem to exist with the previous news program or the one after but is so bad during some broadcasts that I think maybe Dawna is speaking French with poor En...
Hello, I have a child with special needs who likes to surf YouTube - although I have turned it on to restricted, she is sometimes able to still find inappropriate content as a 10 year old. I would like to DISABLE this app entirely or at least be able...
I have a Telus home account and receive home phone, Internet and TV services including Optik TV on that account. I also have a separate Telus Smart Hub that I use for wifi and to access Optik TV at the lake. At the lake I am unable to watch some chan...
When switching back to Telus Optik from Roku ,we get no sound unless we reboot the Telus box
Is there a way to remove items from the Continue Watching list on the home page on Optik TV? There are things left there from ages ago which I am not interested in watching anymore.
The two stopped talking to each other one night. I've changed the batteries, gone through all the steps, reset the remote using 9999, begged them to get along and nothing.I used the 0029 code and held the TV button down and all it does is eventually ...
