Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hey, I have client who we have set up with apple tvs, running the telus tv+app. The client has had nothing but issues with the recordings section, and now that we have it figured out it seems that 15-20 mins into watching a recorded show the audio go...
Using an Optik TV-21T box with a Monitor type TV, so no tuner and no internal speakers, HDMI cable hook up Monitor has optical audio out but its fixed not variable same as the Telus box's optical outMonitor has analog audio out but no sound transfer ...
I no longer have access to my recordings. I have tried unplugging the power to the PVR., I have restarted my modem, I don’t know what else to do? I have not upgraded to a new PVR.
Recently AMC+ plus was introduced as one of the theme pack options. However the channels included do not work with exception of the AMC channels. Even trying to add Shudder on its own does not work. This has been an ongoing issue for awhile now. Anyo...
Recording ends before the program ends and automatically goes to the next recording. When are changes coming to extend the length of the recording.
Why are my recordings all of a sudden only 2 mins and 33 seconds long? I tried to record 3 different movies and this happened. Any suggestions?
Does the box have a camera somewhere?
The final episode of season 6 is missing from CityTV on demand, I think it's episode 16. Hope this is the right place to post!
There is a convenient guide icon on the Android TV app's home screen in the top right, but not on the Telus 21T box. Is there some way to enable it or get rid of the Notification bell when there aren't any notifications so there is room for it?
We moved into out townhouse in the Garneau neighborhood in Feb 2020. We contacted Telus to subscribe to WIFI and Optik TV. We have been customers for over 30 years. We were advised that we had a copper wire connection but were assured that fiber opti...
