The article you provided isn't helpful... The link "View and manage your appointments" is not accessible under the "My Profile" tab on the My Telus opening page.With some sleuthing I found it when I switched back to the old version of the My telus pa...
This is so typical of Telus; you search all over their website for the info you need, finally resort to their sponsored help service, then 18 months later they still haven't replied