TELUS Neighbourhood

SaitamaReborn

... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers.My contract is all done and this was the opportunity to renew our relationship. Sadly, my initial request...

SaitamaReborn · 12-30-2021

It looks like Im not able to port forward on my Arcadyan hub... From Telus Assist:"Currently, TELUS residential services do not support port forwarding. If you require port forwarding, a static IP through our business plans may be more suited for you...

SaitamaReborn · 11-25-2020

Howdy, I just got a response from Telus Tech support regarding Port Forwarding: From chats with network team and colleagues there is nothing from Telus’s end blocking the ports you are looking to use. Unfortunately as port forwarding is unsupported ...

SaitamaReborn

So just to sum up the time from first point of contact to product delivery:Wednesday March 12, 2025 to April 2 ... exactly 15 business days / 3 weeks The really great stuff:C_Fun, Forum tech support (5-stars)Ken, Escalations Manager (5-stars)Abhishe...

SaitamaReborn

Success! Abhishek called me in advance and he managed to arrive an hour early, which was very welcome. He was friendly and forthcoming... then got straight down to business. It didn't take long to upgrade my existing 1.5Gbps line to 3Gbps... some...

SaitamaReborn

Spoke to Ken the manager of escalations today (he was my first contact on Tuesday, March 25th), he was unable to move my tech appointment any sooner than the original scheduled date of April 2nd. This is totally ok by me, I am just hoping the tech ...

SaitamaReborn

Nope, I apparently heard wrong over the phone (at lunch)... The Appointment is set for April 2nd between 3-5pm I rushed home for nothing. Which was why I specifically asked NOT to be contacted during this time Anyhoo... here we are. March 12 asked ...

SaitamaReborn

Ooops... last line should have read:Tuesday March 25, telus forum assistance... waiting for escalation contact Update:Spoke to the Escalation Team manager at lunch. He stated that the tech "could" be by 3pm-6pm (PST) today.I will be leaving early fro...

TELUS Neighbourhood

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Another day dealing with Telus support...

Connect to my Mac from outside my lan

Port Forwarding on Telus WiFi Hub

Re: Another day dealing with Telus support...

Re: Another day dealing with Telus support...

Re: Another day dealing with Telus support...

Re: Another day dealing with Telus support...

Re: Another day dealing with Telus support...