TELUS Neighbourhood

BPcalg

It should be simple for Telus to mark a customer's file when they receive requested equipment returns so that an "Important Reminder: Please return your TELUS equipment" email is not auto-generated weeks after Telus received the equipment.Including "...

BPcalg · 11-19-2023

I was getting a lot of spam calls so I turned on Call Control using the My Telus App. Callers then told me they could not work their way through the prompts so the system prevented them from reaching me. I looked at blocked calls and added numbers to...

BPcalg · 02-05-2021

Last month I upgraded from PureFibre Internet 150/150 to PureFibre Internet 300/300.The Telus My Wi-Fi App speed test with 150/150 consistently showed download speeds of 179-185Mbps and upload speeds 171-185MbpsHowever my 300/300 plan only gets 262-2...

BPcalg · 11-21-2023

I didn't but I spent an hour on the phone with a technician and his backroom contacts. The tech could not call my home phone - out of service message. Eventually the other guys were able to unblock my phone number. They told me I could use call contr...

BPcalg · 02-10-2021

My service was installed 4 years ago. I might still have the tech's card. I just changed to 300/300 from PureFibre 150/150. I used to get consistent download speeds around 180Mbps on the old plan.I thought I should be getting similar results greater ...

BPcalg · 02-10-2021

Testing with Ookla for Windows. My wired connection consistently gives 170MbpsSent from my smartphone.

TELUS Neighbourhood

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Reminder email returning equipment

Home Phone some callers are getting out of service message

Is PureFibre 300/300 really at least 300Mbps

Re: Home Phone some callers are getting out of service message

Re: Is PureFibre 300/300 really at least 300Mbps

Re: Is PureFibre 300/300 really at least 300Mbps