TELUS Neighbourhood

theros

I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisi...

theros

Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any n...

theros · 05-03-2023

First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a confirmation as expected, and then... no technician...

theros

Here's what was in the CIS:Optik TVOptik TV Commitment period for 24 months : May 29, 2025 - May 28, 2027• Includes TELUS TV Digital Box $0.00• Core $40.00includes Musicroom, Stingray, Core $0.00• $20 Off Optik TV for 24 Months - effective 05/29/2025...

theros · 05-11-2023

I’ve not been able to get this resolved with the phone agents. I was told that I’d be contacted before the appointment, but now I’ve received three text notifications for three appointments at the same time - and despite replying “KEEP” have receive...

TELUS Neighbourhood

User Statistics

User Activity

Discounts in Agreement not being applied

Renewed my contract, was sent another TV box, but already have two

Problems scheduling a move

Re: Discounts in Agreement not being applied

Re: Problems scheduling a move