I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!
Maybe here someone else has encountered the same issues...
I've been using the alarm.com app to access our shop security system (without camera) for 10+/- years. We have had a camera for several years under the "Secure Business" service in which the camera was accessible within the Secure Business app. We cannot currently access it as the login details when reset, apply it to alarm.com. As well when logging into the Secure Business "web portal" it opens alarm.com with no options to add camera. I had spoke with a representative at one time and they'd said it was not eligible to add the camera as it is not monitored (not sure why I pay monthly fees but that issue is for billing!).
I need to access this camera, wondering if i delete alarm.com app, will i then access my security system and the camera through Secure Business app? I'm certain I'd also need to remove my account from alarm.com for web portal access? I'm hesitant to proceed as there are other users and the possibility of losing any access to the alarm system. Business chat support has never been available when I try,
Any direction/advice/comments/ or clarification would be appreciated. Thanks! 😊
