Hello!
I went with my parents to a bestbuy recently, and set up two new Telus accounts for them.
My mother got an email with a link and instructions to set up her account while we were still in the store, but 2 weeks later, my father still has not gotten one.
We have tried downloading the app/going to the site and registering using his account number or phone number, but it does not work. The page just asks for the same information, not saying that anything is incorrect, but not proceeding.
The phone works fine, and they have of course managed to email him about his first bill, but we are still unable to set up this account.
We are currently 90 minutes on hold in our latest call to Telus support and I’m not sure how this company does business, but I don’t think they answer phone calls.
It’s almost as if they never properly tied his email to a telus account, but they are emailing him about his bill. Attempts to “recover” the account or change the password or anything like that, never result in any email coming in. Those attempts always say that an email will be sent only if that email is tied to a Telus account, which is another reason it seems the account was not set up with his email.
Has anyone ever had a similar issue, and if so, how did you solve it?
Thanks for reading!
