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Activating internet

Emily12
Neighbour

Been 4 days trying to activate my new internet been thrown through 6 different people trying to understand what's going on they said they sent to there supervisors. This is insane anyone else have same problem. I'm about to send there stuff back and go with another internet provider 

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want for our customers! We'll send you a private message to discuss this further!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

jmack
Just Moved In

Can you tell me if you are in Ontario?  I'm in Ontario and was seriously considering getting Telus internet but I work from home and I'm concerned about reliability.  Your post makes me very nervous to go with Telus under a 2 year contract.

TELUS_Support
Official Support Team
Official Support Team

Hi @jmack - although we haven't heard back from the original poster, we are here to answer any questions and clear up any concerns if you want to send us a private message


If our reply resolved your issue, please click on Accept as Solution to help others in the community.