I'm writing on behalf of my 77-year-old mother, who moved into a new condo to be nearer me, so I could look after her. The condo was not wired for a fiber optic connection, so after much to-and-fro-ing by Telus technicians trying to get a telephone line (apparently cables beneath the road were broken, the box outside had problems, connections within the building were bad, and weeks passed). Finally, they hooked up a DSL modem to ONE of the 5 telephone jacks in the condo.
My mother has 2 TV's - one in the bedroom, one in a room a distance from the modem. This TV box connects wirelessly to the modem and has no problems.
Unfortunately, the OTHER TV box is the PVR box and must be attached to the modem. So, my mother has a cable running across her living room and through to her bedroom, with the PVR on the floor in the middle.
She's 77, she doesn't see very well and has tripped over the cable. Which is not acceptable.
In February I asked Telus to send her a TV box which could connect wirelessly to the modem. I heard nothing, until I phoned and they said that, yes, they could see my order and had no idea why nothing had been done. Don't worry, it would be there in a few days.
Weeks later, my mother phoned them and spoke to a man, who assured us that the box would be at her door within 3 days.
It has been more than 6 weeks now, and nothing.
How does a 77-year old lady get someone to fix things for her when she has to wait HOURS on hold before speaking to someone who (twice) assures her that she will get her TV box (and even tell her she will have to pay for, of course) but it never arrives?
Is that how Telus treats old people? Then I will not only move her to Shaw, I will also cancel MY contracts go back to Shaw. They're bad, but not THAT bad.
My mother probably isn't the ONLY old person that Telus treats this way - which is SHOCKING, really. Our old people deserve to be respected and revered.
