Calgary NW 3Gbe and 5Gbe Speed Issue

[JWK]

Hello,

I am reaching out to this thread because I am exhausted and don't know where to ask when Telus does not know how to repair my 3Gbps or 5Gbps.

I have ordered Two years ago along with Unifi UDN SE and 2.5gbe Enterprise 8 PoE.
Without doubt, I started to use 3Gbe plan for half year.

One day I did speed test and notice Upload speed is terrible and download speed is mostly good but time to time inconsistent. max upload speed was between 1Gbe to 2Gbe

I've have four different technician and about 8 different visit trying to resolve the speed issue.
It did not made much difference on NH20A 10Gbe port Bridged or not.

Last week, just for test, I made a switch to 5Gbe plan. For once I had 5Gbe Download speed but Upload speed was still 1Gbe

Back office keep saying all the provisioning is correct and light level is around 16 download and 18 upload.
Technician moved my fiber multiple times and Now I am plugged to different fiber junction box.

Would you be able to point to the right direction so that I can get what I paid for Please?

Thank you.

Regards,

JWK

[TELUS_Support · Accepted solution]

Hi @JWK - We'll send you a private message to further assist

[JWK · Accepted solution]

I just had Telus technician visit.

Cleaned all the fibre line.

Technician discovered "gap in the fibre line"

No more gap, repaired

Boom

5.1 gbps upload and download

Blazing!!!

[TELUS_Support · Accepted solution]

Hi @JWK - We'll send you a private message to further assist

[TELUS_Support]

Thank you very much. I am just taking a look at the account history to understand everything that's been done

[JWK]

Hello, Thanks for double checking my history.

I looked up online and found something and just wondering if this is applicable to me?

Originally My account started from
137 Somerglen Way SW (COAX)
moved to 3203-95 Burma Star Road SW (GPON) (Fiber)
and
NW Area (Fiber but not sure GPON or XGSPON)

I am not sure if I am provision to XGSPON correctly????


Thanks

[JWK · Accepted solution]

I just had Telus technician visit.

Cleaned all the fibre line.

Technician discovered "gap in the fibre line"

No more gap, repaired

Boom

5.1 gbps upload and download

Blazing!!!

[TELUS_Support · Accepted solution]

Amazing! Appreciate your patience with this. Please don't hesitate to reach out to us if you ever have any other questions or concerns!