Cannot Manage my Optik TV package

[jC2025]

I cannot manage my Optik TV package either online through my laptop or the mobile app

Called several times

No answers, no solutions

[Rocky3]

The stars were aligned when I had your problem and I got a tech who contacted another tech and in real time the three of us got it working again. My part was in real time logging on and reporting success/no success.

I could log on but clicking on manage for Optik it was not available. Yes, they fixed it after an hour or so.

The tragedy is that it was trial and error, in the end the final words were we really do not know which one thing or series of things done made it work.

Good luck.

[jC2025]

Good for you

I'm glad that you got it solved
So there is hope

Thank you for your post

[TELUS_Support]

Hi @jC2025 - Please try this page. After clicking the link, click on "I already have TELUS Home Services".

Please let us know if that helps with your channel changes

[Rocky3]

---

@TELUS_Support wrote:

Hi @jC2025- Please try this page. After clicking the link, click on "I already have TELUS Home Services".

Please let us know if that helps with your channel changes

---

Maybe I misunderstood or you did. The OP said 

I cannot manage my Optik TV package either online through my laptop or the mobile app

Your link does take you to web page to start the managing, but in my case it would error going to the next page to actually manage. 

[TELUS_Support]

Hi @Rocky3 - that page should work on a laptop which is half of OP's issue. The mobile app is more intricate so we divide and conquer.

Thanks for the clarification

[Rocky3]

---

@TELUS_Support wrote:

Hi @Rocky3- that page should work on a laptop which is half of OP's issue. The mobile app is more intricate so we divide and conquer.

Thanks for the clarification

---

I received the same suggestion with your link. Yes the login page worked, but not beyond that linked log in page. Yes with a laptop, and a PC, never a phone. BTW the same thing happened when I went to try your link out of curiosity. It did not accept my login credentials, I had to change my password then and now, go figure.

Any ideas on that? Hope the OP gets better success.

[TELUS_Support]

You can try in incognito or private mode to access the page. It's possible that the site has cached a previous login to My TELUS and that might be the cause. Let us know if that works for you

[Rocky3]

as before after I change the password and log in again, after I click already have home service I get this. This is what your link accomplishes. Do you see why we have a problem with tech support. Same as last time before a phone call got results. I log in and am told I do not have services but can order them.

[Rocky3]

as before I change my password again. Still wondering why I had to change it in the first place only to get I have no services but can order some.