TELUS Neighbourhood

I cannot manage my Optik TV package either online through my laptop or the mobile appCalled several timesNo answers, no solutions    

Just upgraded my internet from 1 Gig to 3 GigStill only getting 1 Gig maxHours on the phone and a service callStill only getting 1 Gig max and being charged with 3 Gig Also, just lost my ability to manage my Optik TV on the Telus websiteHours on the ...