Connect App - devices not showing up

[CLTaylor]

We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to control when the wifi is able to be used. 

[Krug]

Love the speed of the connection and the price but the app is about 10% reliable.  Most of the time it says “oops, can’t show wifi traffic right now”. Sometimes you can pause a device but be careful…go to unpause it later and you’ll get the same message and won’t be able to UNpause any of them. Reinstall the app, change your password, do a little dance, wait a few hours…still nothing. Mine currently is showing no devices connected “oops” (best line ever from a company taking my money). I wonder if oops would work if I built people’s house wrong. 

[TELUS_Support]

Sorry to hear that and we get it. This was mentioned in https://forum.telus.com/t5/Home-Services/Connect-app-not-working/m-p/168970 thread and looks like the app issue is currently being worked on.

[Lala127]

It’s been being worked on for months now with no end in sight. Not even a timeline has been provided. 

[TELUS_Support]

We understand how frustrating it is to wait this long without a clear timeline and we’re really sorry it’s taken so long. This isn’t the experience we want for you. We’re checking in with the appropriate team to see if there are any updates we can share.