Crave subscription

[jb21962]

I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?

[TELUS_Support]

Hello ib21962, can you access your Crave account using another device like your phone, a tablet/iPad or a computer? We don't have access to your Crave subscription so w can't see the details here.

[jb21962]

No. I get the same message. A subscription is required to watch.

Sent from my Galaxy

-------- Original message --------

[TELUS_Support]

Your account might not have been linked right. We'll shoot you a PM so we can check it out.

[Mugwamp]

I have the same issue. Please Pm me. I have called telus a million times and no one can figure it out. 

[TELUS_Support]

Thanks, we will send you a private message.

[Summer]

@TELUS_Support - I also have the same issue with CraveTV saying i need to subscribe when it's a part of my plan. Can someone please reach out to me as well? I've had no issues since Feb but now it's saying this message.

[TELUS_Support]

Sorry to hear that and for sure! We'll reply to your PM soon.

[Summer]

Thanks! 👍🏽

[TELUS_Support]

Our pleasure! 😊

[Superfly9494]

Same for me too. Telus canceled all online subscriptions and told no o e especially not their support teams. No one talks to each other at Telus. The whole company is so concerned with saving money they farm everything out especially all the call center calls. 

[TELUS_Support]

Hi @Superfly9494 we are always here to help if you have any outstanding issues. Please send us a private message and we'll be happy to help out