Crave subscription

[jb21962]

I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?

[TELUS_Support]

Hello ib21962, can you access your Crave account using another device like your phone, a tablet/iPad or a computer? We don't have access to your Crave subscription so w can't see the details here.

[jb21962]

No. I get the same message. A subscription is required to watch.

Sent from my Galaxy

-------- Original message --------

[TELUS_Support]

Your account might not have been linked right. We'll shoot you a PM so we can check it out.

[Mugwamp]

I have the same issue. Please Pm me. I have called telus a million times and no one can figure it out. 

[TELUS_Support]

Thanks, we will send you a private message.

[Summer]

@TELUS_Support - I also have the same issue with CraveTV saying i need to subscribe when it's a part of my plan. Can someone please reach out to me as well? I've had no issues since Feb but now it's saying this message.

[TELUS_Support]

Sorry to hear that and for sure! We'll reply to your PM soon.

[Summer]

Thanks! 👍🏽

[TELUS_Support]

Our pleasure! 😊