I have escalated the below complaint via the on line enquiry to Management. It says they will contact me in 1-2 business days. Last time I had to submit the form twice, we'll see how long it takes this time....
"I called on May 17, to report that my Food Network channel suddenly stopped working. I was on the phone for 1/2 hr, and lied to twice, the operator telling me that I had a promotional channel, and wanted me to upgrade and pay $10. I escalated my call, lied to again. I advised the operator that I renegotiated my package approx 2 months ago, and was told very clearly that the channels I had would remain as is for the billing amount quoted (this was finally resolved after I wrote on this complaint form twice. The operator reinstated my Food Network channel.
As of yesterday, my Bravo channel has been deactivated!
This is breach of contract, let alone fraudulent business practice. I am quite certain the CRTC would agree.
For you to add/remove channels without explicit consent is becoming a regular occurrence, its time for transparency in your service.
Please contact me to resolve this issue. I don't expect that I will need to submit this twice"
