TELUS Neighbourhood

Dover13 · a month ago

Up until today I have been able to PVR on both these channels (before and after they disappeared and then showed back up again earlier this year).

Wondering why this is happening. With shift work I PVR a lot and definitely missing this today.

KHR · a month ago

Hi @ONTLLs1 @Dover13 @Samurai44 @Pamjoan74

The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.

If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.

On a side note, you can find the make and model of your Optik TV equipment on the underside.

View solution in original post

ML3 · a month ago

I am also unable to record it on my Telus box.

Loto19 · a month ago

I also can't record! I just sent them a message not Twitter.

TELUS_Support · a month ago

@ML3 @Loto19 Recording should be possible on this channel, but our team would like to investigate. Please send us a private message here and we can gather your account info to pass along to them for their investigation.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

ML3 · a month ago

How do I send a private message? I would like to get to the bottom of this because I record many shows on this channel. Thank you

TELUS_Support · a month ago

We will send you a private message.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Jbird1 · a month ago

I also can't record this channel - please advise if there is a fix for everyone - thanks

Jbird1 · a month ago

I also can't record this channel - is there a fix that you can share with everyone? Thanks

TELUS_Support · a month ago

No fix at the moment. We’ll need to escalate this to our product team for further investigation. Please send us a private message with your account details.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support · a month ago

@ML3 @Loto19 @Jbird1 Bravo, along with a handful of other channels mentioned above were part of the recent licensing changes with Corus and Rogers. Thus, they were on free preview for a number of months, but that ended yesterday. They're now in the 'Design & Dine' theme pack and if you subscribe to these channels, they should still be available to you. As with any other free previews, if you don't actually subscribe to these channels, once a free preview ends they won't be available to view.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Pamjoan74 · a month ago

Says.Recording is not allowed.

What’s the problem ?

I record on this channel all the time ?

TELUS_Support · a month ago

We can definitely take a look for you. We'll send you a private message to discuss further.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

skybluesky · a month ago

The Food Network stopped working for me today around noon. 8 hours later, it still isn't broadcasting on channel 314. What's going on?

TELUS_Support · a month ago

We’ll need to escalate this to our product team for further investigation. Please send us a private message with your account details.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS Neighbourhood

HGTV & Discovery Channels - Why can't I record?