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Optic box intermittent

JD2323
Neighbour

4K box working intermittently for a week; Telus tech tested every aspect and seemed to have sorted itself out UNTIL the very next time. Won’t respond to remote, manual on/off.  It is connected to 15 year old Onkyo audio system-can this be the problem??  Wifi is line of sight so has strong signal, speed from system excellent, etc etc.  any thoughts????

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @JD2323 - Can you include more details? Is your issue that you press a button on your remote and the box does not react to the remote?


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