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- Re: Hayu app unavailable on Telus Optik
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Hayu app unavailable on Telus Optik
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a month ago
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the app but as soon as I selected a show to watch, I would get a message saying it was having problems acquiring the license. I have tried rebooting the digital box.
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a month ago
The Hayu app is now completely gone from my Telus apps and it says “the Hayu app on your optik tv box is unavailable. Continue watching on other devices” So why are we paying Telus for something we don’t have access to? Are there going to be refunds or credits, compensation of some sort?
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a month ago
I finally was able to connect with Telus today and apparently there was an outage of some sort with the Hayu app last week. I was told they're still working on it but didn't have a time frame. I was told I'd receive a text when it was fixed. We'll see 🤷:female_sign:
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a month ago
Mine now says "HAYU is included in your optik tv subscription. Unfortunately it is not available on your optik tv box. Starting watching now via tha app on the following devices....Apple tv, android tv , amazon fire tv, Samsung smart tv, Chromecast, roku, Xbox.. "
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a month ago
Exactly what mine says..in saying that..why would I do this when I’m paying Telus to watch it on my optik tv?? Makes no sense why we are paying for something we have to access on a different platform?!?
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a month ago
If you want to access it through a different platform, you can always make changes to your current Optik package whenever you'd like!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
So was there an "outage " or is Telus just not providing Hayu outside of their own subscription anymore? I have a stand alone subscription that I would like to know how to proceed with if that's the case.
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a month ago
Looks like they have removed the Hayu app from the TV App section on 4K boxes. Channel 336 now shows a Hayu screen and a prompt "Get Hayu with your Optik TV package" . I'm guessing if you pay Telus for the Hayu stream access it should work now on channel 336. I have a stand alone account that used to allow me to access channel 336 to watch my shows. This is similar to Netflix (422) and Prime Video (424). Appears Hayu will be like Disney+ (470) and Apple TV+ (468) where Telus wants you to pay them for the subscription. I can't add the Hayu service to my Optik account as i'm on the older Legacy channel packages. Good luck everyone.
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a month ago
That's so frustrating because I have Hayu as a standalone subscription and not through Telus. I hate that they don't give us a warning and I shouldn't have to subscribe via Telus to access something I already have.
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4 weeks ago
Here is the update we didn’t get from Telus.. so for those of you, myself included, who have Hayu as part of their package, I’d be switching your options as we are basically paying for nothing at this point.
From Hayu Directly…
We regret to inform you that Hayu is no longer supported on Telus Optik TV boxes. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may cause.
However, you can continue enjoying Hayu by using the following link:
devices.hayu.com
where you'll find a variety of compatible devices to access the service.
We hope to hear from you soon.
Thanks,
The Hayu team
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3 weeks ago
Has this been resolved? All my box keeps telling me is to subscribe to Hayu through Telus. It will cost me $20 more / month by doing that.
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3 weeks ago
As of Friday, no! The only solution given to me by Telus was to watch it on my iPhone, computer or tablet..lol. I’m pretty sure it was part of my “TV” package, but okay.. was not an acceptable solution for me so I will wait for my contract to run its course, then I will go elsewhere for my services.
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3 weeks ago
Telus is getting super annoying lately. Making changes with no communication (and no sense). Why is the channel 336 not available- I have a stand alone subscription to Hayu and not giving a cent more to Telus. This, on top of other issues I’ve had (and called about more than once with no resolve) with them….it’s just a waiting game now until I cancel. Effin Telus
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3 weeks ago
It now says you can’t watch it on the optic tv box and to use other listed options….WTF Telus!!
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3 weeks ago
Right?! So annoying.
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3 weeks ago
it now says you can’t use it at all with optic TV box and that you have to use other listed options but you can continue paying it through your Telus account. What a joke!
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3 weeks ago
Right?!? Cuz my little 6 inch phone screen is an acceptable replacement for my drastically larger tv screen. This is the second time they have discontinued one of my theme packs without any notification and yet still expect my bill to be paid as per usual.. unacceptable Telus!
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2 weeks ago
@MicheleB1 @Rjevning @Pollyrs @ChristineAS Hello. Notification has been sent out to customers advising of the update that Hayu is no longer available to watch directly through our classic Optik boxes. You can continue streaming on any of the following supported devices: Fire TV, Roku, Apple TV, Android and Samsung smart TV's. Your Hayu subscription is still active, so you'll still be able to sign in on these devices. Appreciate your understanding!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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2 weeks ago
Sorry, where was this notification sent? I was told numerous times I would receive a text of any updates on this specific situation. I still have received zero communication with telus.
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2 weeks ago
We were notified by our team that this is being sent out shortly to impacted customers.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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2 weeks ago
I wasn’t notified by Telus either..took several phone calls and the typical “we are investigating” before I just gave up and changed my package. This is the second time it has happened. Biding my time..then goodbye Telus
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a week ago
I've been a loyal Telus customer for 22 years, and it's extremely frustrating that this issue has been ongoing for a month now. When will Hayu be restored on the Telus app?"
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a week ago
From my understanding, it won’t be.
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a week ago
As stated in our reply from about a week ago, the Hayu app is no longer available for customers on our legacy platform, though it is of course still available on supported devices such as Fire TV, Roku, Apple TV, and Android/Samsung Smart TV's.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a week ago
How do I cancel my Hayu subscription with Telus? No one wants to watch it on their computer or Iphone.
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a week ago
We'll send you a private message to discuss that further, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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