a month ago
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the app but as soon as I selected a show to watch, I would get a message saying it was having problems acquiring the license. I have tried rebooting the digital box.
a month ago
I’m having the same issue.
a month ago
I have the same issue. Called Telus and they are aware of the issue reported on May 8th. The outage number is 37412 and is still under investigation.
a month ago
Has anyone gotten back to you? I contacted Hayu and there is no problem on their end apparently
a month ago
I tried calling Telus today but 48 minutes later had to hang up to go to work. Super annoying. I'll try again tomorrow.
a month ago
I am having the exact same issue. Is it a Telus problem or a Hayu problem, anyone know?
4 weeks ago
Hayu is working on my phone app and on the website so it must be a Telus issue.
a month ago
Also having this issue. Super frustrated.
a month ago
Also having this issue. It’s been days. Super frustrating
a month ago
Also having this issue. Super frustrating.
a month ago
@BR08 @BigBird2 @Rjevning @rlea @Gman63 Our team is aware of this issue and investigating. Everyone here, do you have our HD equipment or 4K? Reason we ask is that the Hayu app was removed off of the HD equipment a short while ago.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a month ago
My bill says I have 4K box
a month ago
Gman63 - 4K boxes, my older HD box doesn't allow apps. Today i can open the app but when i try to watch a show i get the problem acquiring the license message. I have also rebooted the boxes several times.
a month ago
a month ago
4 weeks ago
I have noticed my 4k box is now missing the Hayu app. So what's up with that!
2 weeks ago
How about you tell us, you know what we have!! Pretty sure I never received a notification that something I pay for isn’t going to be useable. Super frustrating…now I have to sit on hold for hours to have it removed from my account so I just go to Hayu directly I guess.
a month ago
We checked with the Optik team. They've advised that the issue is under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a month ago
I was in contact with the Hayu team yesterday, and they are denying any problem on their end. They just kept sending me links to Telus for troubleshooting ideas/tips..
a month ago
Are there anymore updates? It’s been well over a week since I’ve been able to access HAYU on my Telus 4K box super frustrating
4 weeks ago
We checked with the Optik team recently. They've advised that the issue is already under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
4 weeks ago
But we are paying Telus for this feature and it’s not available . Are there going to be refunds?
4 weeks ago
Hi @Rjevning - once we know more we will let you know
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
4 weeks ago
I went to my Prime app on the tv and did the 30 day free trial for HAYU and it’s working perfectly. Caught up on all my stuff lol. You can cancel within the 30 day window and not be charged the monthly fee…which makes sense seeing as we are already paying for it through TELUS but unable to use it.
4 weeks ago
Same issue here on all three of my tvs.....sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0.