cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hayu app unavailable on Telus Optik

jaysway
Neighbour

I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0.  In the last 2 days I was able to start the app but as soon as I selected a show to watch, I would get a message saying it was having problems acquiring the license.  I have tried rebooting the digital box.  

 

50 REPLIES 50

Allison08
Neighbour

I’m having the same issue. 

Gman63
Organizer

I have the same issue. Called Telus and they are aware of the issue reported on May 8th. The outage number is 37412 and is still under investigation.

Rjevning
Helpful Neighbour

Has anyone gotten back to you?  I contacted Hayu and there is no problem on their end apparently 

BigBird2
Friendly Neighbour

I tried calling Telus today but 48 minutes later had to hang up to go to work. Super annoying. I'll try again tomorrow. 

BigBird2
Friendly Neighbour

I am having the exact same issue. Is it a Telus problem or a Hayu problem, anyone know? 

Hayu is working on my phone app and on the website so it must be a Telus issue. 

rlea
Neighbour

Also having this issue.  Super frustrated.  

Rjevning
Helpful Neighbour

Also having this issue. It’s been days. Super frustrating 

BR08
Neighbour

Also having this issue. Super frustrating.  

TELUS_Support
Official Support Team
Official Support Team

@BR08 @BigBird2 @Rjevning @rlea @Gman63 Our team is aware of this issue and investigating. Everyone here, do you have our HD equipment or 4K? Reason we ask is that the Hayu app was removed off of the HD equipment a short while ago.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

My bill says I have 4K box 

Gman63 - 4K boxes, my older HD box doesn't allow apps. Today i can open the app but when i try to watch a show i get the problem acquiring the license message. I have also rebooted the boxes several times.

Rjevning
Helpful Neighbour
  • I get the same message as well..  everything has been rebooted, unplugged, plugged back in and still nothing 

I believe I've got 4K.

I have noticed my 4k box is now missing the Hayu app. So what's up with that!

How about you tell us, you know what we have!! Pretty sure I never received a notification that something I pay for isn’t going to be useable. Super frustrating…now I have to sit on hold for hours to have it removed from my account so I just go to Hayu directly I guess. 

TELUS_Support
Official Support Team
Official Support Team

We checked with the Optik team. They've advised that the issue is under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I was in contact with the Hayu team yesterday, and they are denying any problem on their end.  They just kept sending me links to Telus for troubleshooting ideas/tips..

SarahEast
Neighbour

Are there anymore updates? It’s been well over a week since I’ve been able to access HAYU on my Telus 4K box super frustrating 

TELUS_Support
Official Support Team
Official Support Team

We checked with the Optik team recently. They've advised that the issue is already under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

But we are paying Telus for this feature and it’s not available .  Are there going to be refunds?

TELUS_Support
Official Support Team
Official Support Team

Hi @Rjevning - once we know more we will let you know


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Rjevning
Helpful Neighbour

I went to my Prime app on the tv and did the 30 day free trial for HAYU and it’s working perfectly. Caught up on all my stuff lol. You can cancel within the 30 day window and not be charged the monthly fee…which makes sense seeing as we are already paying for it through TELUS but unable to use it. 

Bonbon72
Neighbour

Same issue here on all three of my tvs.....sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0.