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How does one account get cancelled without your authorization or awareness

Deebee
Neighbour

My Account gets cancelled without any authorization or message. I am looking from answers from Telus

6 REPLIES 6

TELUS_Support
Official Support Team
Official Support Team

Hi there, we're very sorry to hear this. Please send us a private message with your account details so we can look into this with you. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Sent... thanks for following up

TELUS_Support
Official Support Team
Official Support Team

Thanks Deebee, we replied to your PM. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

barlovv
Friendly Neighbour

Hey! This just happened to me as well. 
What's great is NO ONE at Telus can tell me anything, and now I'm without service. 

Bang up job all around from TELUS. 

TELUS_Support
Official Support Team
Official Support Team

We're sorry to hear that Barlovv and have replied to your PM. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

barlovv
Friendly Neighbour

Wondering if you ever got resolution on this Deebee. 
I'm still sitting here with a cancelled internet account.