How to watch channels with a home icon

[newio]

Some channels have a Home icon in them and you can't watch them on the website telustvplus unless you are at home. I am at home on my Telus internet account (it is the only internet I have) using a Windows web browser. What can I do?

[El-Eric · Accepted solution]

Hi @newio - our team is aware of the issue and there is an open ticket for this issue: https://forum.telus.com/t5/Optik-TV/TELUS-TV-PLUS-BROWSER-ACCESS/m-p/150203#M15168

[Rocky3]

Why is this marked as a solution?

[Summer]

Hello, I’m also experiencing this issue as I’m having this issue for CTV Toronto, channel 101. I can only watch it live through the Telus TV app but will not allow me to watch on my home TV with Telus internet. I called Telus Support & they were no help

[TELUS_Support]

Hello Summer, we'll respond to your other post and review the 2 issues you're having at the same time, thanks!

[Rocky3]

The solution for now that works is to press record on that show, then go to the recording and press play.

[Rocky3]

Still not fixed

[TELUS_Support]

Hey @newio just wanted to quickly touch base that our team has advised this issue is addressed. Please let us know if you continue to experience it right away, thanks for your patience!

[Rocky3]

Yes you can now watch live. The house symbol is still there, less important