My husband died. I have had four calls (each of nearly a hour) with reps in the Philippines. All I wanted was to shift the account into my own name and remove a few channels that my husband watched but that I don’t need. All reps were very nice but my account is now a complete tangled mess!
- The account is still in my husband’s name because they couldn’t figure out how to change that so they just changed the contact and billing info to match my mobility account.
- I’m getting emails saying I owe money despite the fact it is supposed to be on autopay. I see deductions from my bank account under Telus Mobility, Telus Comm MSP and on my credit card for Telus Stream Plus. And the bill is outrageously high!
- The MyTelus app first showed a raft of changes that make no sense and a balance of $0. Today it says my home services have been cancelled although my TV continues to work as does my phone and internet!
- I also asked for unlimited internet usage. My account showed I had that but was still being charged for additional usage?!
I’m a pretty patient person but have to say this has been just too much on top of grief and all the administration a death brings. My brain literally hurts from dealing with this.
I would appreciate a response from someone who can sort this out properly once and for all.
