cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wifi Gift not received after a year

JM101099
Neighbour

Last year, BC had a promotion for registering with Telus Internet. I signed up and chose the $400 prepaid gift card along with the TV channel bundle and high-speed internet. The internet was installed along with the TV, no problem, but after waiting almost a year, I have not gotten the $400 prepaid gift card at all. I have called and have been told to wait numerous times, and still nothing.

 

Things take time, but this is getting ridiculous. Part of the reason I signed up with TELUS was the services and the rewards, and so far, I am still waiting to be served. I have seen a few people with similar issues, and it truly is ridiculous. It's one thing to make folks wait a few weeks, but months upon months with nothing is far from ideal. 

Does anyone know where to get help with this? All I want is the gift card that I was promised

 

 

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hi @JM101099 we can take a look at what happened here. We'll send you a private message to assist


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Seems to be happening frequently as of late. 12 weeks here and still no reply or answer on my sign up gift. Will be filing a claim with the BBB for unethical business practices and misleading customers with false offers.

We can take a look at your account to investigate if you'd like. We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.