[Megathread] Emergency alerts

[Lcar]

Wondering why we are getting emergency alerts a few times every hour for Alberta.  We are in BC no where near the affected areas.

it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

[xray]

Which phone do you have?

[xray]

Sorry my question is N/A, I just noticed this thread is in the Pik section not the Mobility section. 

[KHR]

Hi @ulrichd 

We're working through a bug where the Emergency Alert System wasn't registering location appropriately. Obviously you don't want alerts that are in a different part of the country - so this should be resolved shortly. There is no option to disable the Emergency Alert System - this is a mandatory requirement to provide as part of the TV license from the CRTC.

[Optik-Kate]

Hi @ulrichd, this is something we're working on fixing on the backend. Can you confirm what type of STB you have? Do you have the new TELUS TV Digital box or the older boxes? Thanks. 

[Optik-Kate]

Hi everyone, we are still making adjustments on the backend to ensure everyone is getting the right alerts. If you are still receiving incorrect alerts, can you let me know what type of STBs you have? The newest TELUS TV+ digital box or the older boxes? Thank you! 

[BNB187]

@Optik-KateI’m on the new Android cloud based boxes.

[RobertJason]

Our boxes are the new Telus TV ones

[t3chno1d]

Why do I keep getting emergency alerts from Alberta on my Telus TV during the NHL playoffs? I live in BC, 1200 kms away. I have a photo of the alert.

[t3chno1d]

4th alert now, why?

[El-Eric]

Hey @t3chno1d I believe the reason is that the feed you and a few others were watching was the regional stream for one of those communities but our team has been flagged and we continue to investigate

[t3chno1d]

Thank you, it's happened several times over the last year. My sister who lives in Vernon was watching on Optik TV and never got any alerts.

Tim

[A-B]

Gotcha. Our team is now investigating. There were a few examples raised here over the past few days from people in BC watching a hockey game on an AB feed getting those AB alerts, etc. While it's only a small number of people affected, we're still looking into getting it taken care of!

[Grimmt]

Yup, major issue here.
I have my own thread started for this too.

[Grimmt]

Yesterday we received an evacuation alert for Saprae Creek Estates (Wood Buffalo, AB) and today we received a wildfire alert for Lac St Anne, AB.

Can someone please fix this?
It's important that we don't get used to irrelevant alerts to prevent "cry wolf" behaviours.

I also hope everyone is safe in Alberta!

Edit: replaced "false" with "irrelevant".

[Grimmt]

Just received another alert, that's 3 alerts - one for each of the last 3 days.

This one was for cold lake 149.

Please fix this.

[KHR]

Thanks for bringing this to our attention - I've notified the folks in charge of the emergency alerts. It's likely a data error sending through extra alerts to out-of-region customers.

[popperoni]

Getting the Alberta Evacuation Alerts in Princeton BC yesterday and again today. Wife jumps out of her skin. We shouldn't be getting unneeded scares.

[A-B]

Our team is investigating to ensure it stops, apologies for the inconvenience!

[popperoni]

And Yet we are still getting blasted in southwest BC......

[Rocky3]

Cry wolf? Indeed, now that I think on it, I received them too and paid no further attention since it was not in my backyard.

[Grimmt]

Still not fixed!

Received a Fort McMurray alert today around 5:30pm.

Your developers contacted me for my information and I relayed what was needed.  I have received no further communication other than " we forwarded the problem ".

PLEASE fix this!  The alerts are loud and causes everyone to jump to attention and yes, they do work.

I'm asking to ensure you only send alerts that impact us.

[Grimmt]

And just now another during the game!  And to add insult, covered the Canucks scoring!

For Northern Rockies and Fort Nelson.

Fix this!

[popperoni]

Getting them aswell. Scared the grandkids thinking we have to evacuate. This is BS Telus. Get Your Act Together!

[Grimmt]

And just now for Grande Prairie.
Seems I'm on an All Northern Alberta list.

At least no one scored during this last alert.

[Grimmt]

In case it's important: I'm on Sportsnet 4K (channel 920)