New install of UIW4001(e) box on T1200H router

[MT_BC]

Can a UIW41001(e) digital box be paired with an Actiontec T1200H router using WPS?

I have been trying to get the two paired but cannot, and I suspect it is because the 4001 is using 5Ghz frequency while the T1200H is 2.4Ghz only!

FYI background, just switched from old Cisco CIS430 & CIS330 boxes to newly received UIW8001 and 3 UIW4001(e) boxes which came with no remotes or HDMI cables (including adapters for old RCA TV inputs which we still have) and yet we have to return the old boxes including remotes and HDMI cables to Telus which would leave us with no way to operate the new boxes! Not smart Telus!

[MT_BC]

Does anyone from Telus ever read and answer posts made on this forum?

[MT_BC]

I see that there are used T3200M being sold cheap, and I was wondering if I bought one used and cheap can I simply replace the T1200H with one of these old T3200M routers? Would I need to do anything other than reset the router to factory settings? Do I need Telus to do anything on their end?

[TELUS_Support]

Great question. You'll need to have this done by our Tech Support team. We'll send you a private message to discuss further!

[MT_BC]

Are we talking about Accounts department to swap out the T1200H router for something newer  OR Tech Support department to help swap from the T1200H to T3200M router?

[TELUS_Support]

Our Tech Support team would be able to discuss both options.