We're sorry to hear about the delay with your PureFibre installation. If your current services are still active, rest assured they should remain in place until the conversion is complete. We definitely understand how important it is to avoid any disruption, and we’ll do our best to ensure a smooth transition. Regarding the fibre optic cable, yes, during installation our technicians can assess the placement of the Network Access Hub (NAH), and in many cases, they can extend the cable or adjust routing to reach the desired location within reason.
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