Question about Telus Connect app

[KK88]

I’ve been experiencing ongoing issues with the TELUS Connect app — it cannot detect my Wi-Fi 6 Booster. Additionally, the app displays a message saying “some features unavailable.” The pause/unpause device function does not work, and the devices list fails to appear.

I’ve already tried the following troubleshooting steps:

• Reset the hub and Wi-Fi 6 Booster

• Disconnecting and reconnecting the hub and Wi-Fi 6 Booster

• Uninstalling and reinstalling the Connect app

• Logging in and out of the app

Unfortunately, none of these actions have resolved the issue. This problem has persisted for over six months.

I would like to ask:

• Can I delete my TELUS Connect account and create a new one to start fresh?
  or

• Can you clear or reset the devices currently linked to my account so I can re-add them?

[TELUS_Support]

Hi @KK88 - we can do some basic troubleshooting over private message for sure.

We'll send you a private message