Telus Optik TV Box Options

[zzip7]

I recently signed up for Telus Optik TV and was disappointed to learn the Arris boxes are no longer offered. I have many friends/family with these and found them to be great. I have nothing against the Android TV system, I have an Nvidia Shield which I use for streaming content and that works well for that, but my whole reason for paying an additional monthly fee was for easy access to TV channels, live sports, and DVR recording. I find the Android based Telus app is a bit glitchy and the quality of the picture does not seem to match the older boxes even on 4k channels.

Does anyone know if it would be possible to buy a second hand Arris VIP5662W box and get Telus to enable/provision it on my account with live TV and local DVR working?

[TELUS_Support · Accepted solution]

We understand your preference for the Arris VIP5662W boxes — they were a reliable part of our service for many years. However, with the transition to our next-generation Optik TV on TELUS TV+ (Android platform), we’ve moved away from supporting the Arris hardware for new activations. Unfortunately, even if you purchase a second-hand Arris box, we’re no longer able to provision or activate it on new accounts.

That said, we’re always working to improve the TELUS TV+ experience — if you're experiencing issues like picture quality or app glitches, we’d love the opportunity to troubleshoot and help optimize your setup. You can reach us by phone or private message so we can investigate further.