Telus tv 21T andriod box

[MrMeatball]

Hello, 

I am experiencing problems with getting 5.1 surround sound out of the new Telus 21T android box. 

I have confirmed that the problem is with the output of the Telus box it self. 

I am running 2 of these boxes in the system, box #2 is producing audio at the correct volume but box #1 is coming in at about 50% of the other box. 

Any suggestions or settings to fix this? 

[KHR]

The master volume on box 2 may be set too low...you can unpair the remote from your TV, increase the volume on the box itself without touching the TV/receiver volume, and then re-pair the remote to your TV. Instructions on unpairing/pairing here: https://www.telus.com/en/support/article/telus-tv-digital-box-remote

[Phoneguy5655]

I am a retired telus optik tv android box tech.  first of all I would check the specifications. if 5.1 is a big thing then I  would talk to loyalty about getting the legacy system,  they could do a override or cancel the account and do a new account on the old legacy boxes.  my information may be a little out of date as I retired almost a year ago.  so recap talk to loyalty it's the option when you call in you want to cancel your service hopefully they can help.

[KHR]

The new equipment supports Dolby Digital, Dolby Digital + and Dolby Atmos with DD+. You can find these options in Settings > Device settings > Device Preferences > Display & Sounds > Advanced sound settings (note that Dolby Atmos shows as unsupported in the picture as my specific setup doesn't support it rather than the equipment not supporting it).