Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- TV, Internet, and Home Phone
- Re: Telus connect app stopped working
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. i reboot router multiple times. all didn't solve problem.
Solved! Go to Solution.
Reply
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February - last edited February
@Ldawg @Mam @Ron888 I wanted to give you a bit of an update. We released an app update in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be coming soon.
Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
[Edit: Marked as solution for visibility]
Reply
67 REPLIES 67
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
No, it has not started working at all. I have tried disconnecting, reconnecting, restarting everything. This is a major problem for me since the ability to control what devices access the wifi via the app was a major selling feature for my family.
Please remedy this as soon as possible.
Thank you
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
We sent you a private message!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
@TELUS_Support what is the solution to this!?!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Major selling feature for my family too and it’s been nothing but headaches and I can’t pause or unpause devices and the schedules are not working for them!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Just now checked again at the Connect App
Still same error
"oops we are experiencing technical difficulties "
So far I did uninstall / reinstall the app on my android phone S24FE.
restarted multiple times , the Hub and the Boost 6 .
Same error on another phone , Google pixel .
Also my schedule to block kids devices is not working , last time it worked 15 days ago .
Also the app shows my devices as idle for 15 days , even though all of them connecting to internet fine .
Any help will be appreciated .
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Gotcha. We sent you a private message to discuss further, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Same things happen with me. This App is broken for over 2weeks but nothing has been done to fix it. There is no support or correspondence from Telus.
This is not acceptable.
Sent from my iPhone
This is not acceptable.
Sent from my iPhone
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Same with us. How much longer until there's a fix???
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Still same not working! Nothing has been done to fix it.
Sent from my iPhone
Sent from my iPhone
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
I have the same issue , since last 9 days .
Everything was working perfectly until then .
Tried restarting multiple time both gateway and the wifi boost 6 , same issue .
Anybody any suggestions?
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Those of you who got private message from Telus, were the problem resolved? Mine is still having the issue as of today.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Haha nope. The private message was like... "Try restarting your modem" ....... ya, ok, thanks for nothing.
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Still having the same issue .
I should have just stayed with Rogers Shaw
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
There is nothing private message. I don’t get it. The app is still not working for three weeks already.
Considering to leave Telus.
Sent from my iPhone
Considering to leave Telus.
Sent from my iPhone
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Not exactly a solution - having issues with this as well. It was working until my Wifi modem was replaced with a Network Access HubTechnicolor NH20T and a Wifi booster - I'm guessing the app doesn't connect properly to the booster as that's where all the device information lives. I'm on an iPhone 13, iOS 18.3.1, connect app version 5.28.0
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Yesterday I posted a new thread complaining the crappy Telus Connection app that could not sync and show device list. Somehow strangely the post is gone now and no where to be found.
I saw quite some posts in the past complaining about the same app bug. It seems that Telus could not solve it anyway. But why delete my post?
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
Our forums are routinely swept for posts that are duplicates, aren't asking questions, are off topic, etc. There's a chance this is what happened.
As for the Connect App, what device are you using? Also, have you checked to ensure you have the latest version?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
we are talking anout Telus Connect app. This app has no updates since three years ago. Please have it checked and fixed as it is not working for at least one week after I had the issue.
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Do any of your staff actually have the Telus Connect app to check yourself all these issues we are experiencing. The app DOES NOT WORK. No matter how many times we delete the app, reinstall it back, unplug and plug the modem back in, turn our phones off and on. The problem is not us, the customers, the problem is your app and the lack of care from your app developers in checking the issue by attempting to replicate the problems we are all posting about.
THERE HAS BEEN A PROBLEM WITH YOUR MEDIOCRE TELUS CONNECT APP FOR OVER A MONTH…..FIX IT!
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Here is what they sent me. Hope this helps.
I wanted to give you a bit of an update. We released an app updated in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be released in the coming 1-2 months. Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
Here is what they sent me. Hope this helps.
I wanted to give you a bit of an update. We released an app updated in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be released in the coming 1-2 months. Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
March
The staff and Telus do not seem to care!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
I did everything I could and advised by your tech support to the modem and to the app. Nothing worked. It's a very common bug and there are many posts complaining about it. Cannot you see it? Thanks.
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
I have the same issue since last Monday. I called the support team but nothing has been done to solve it. The technician who came to fix the internet said he can’t do anything related to the App. I complained it this morning and have been waiting for any response from Telus.
it seems there is no support for the App.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
February
As I cannot wait for Telus to take forever long to fix this bug, I went straight to Bestbuy and bought a wifi router of my own. Set the Teleus Wifi hub in Bridge mode and disable its wifi, and then connect the new 3P wifi router to Telus hub (now only as a modem) via LAN. Now I can easily visit the new wifi router via app, and control devices without any issue. I don't trust Telus is going to fix their modem and app issues, so the best way of solving this is to have my own Wifi broadcasting.
Reply
