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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126370 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57952 Views
  • 43 replies
  • 7 kudos

Age Requirement for Telus Internet Plans

I am looking for the age requirements to get access to the Telus PureFibre Gigabit Internet Plan. I currently live in British Columbia.

Tin by Neighbour
  • 2146 Views
  • 1 replies
  • 0 kudos

Resolved! I just want a paper bill!!!! how hard is this???

The CRA requires paper if they do an audit. I don't have a printer at home, nor do I have any use for one besides printing out my two telus bills - why is it so hard for a customer who wants to pay their bills online to receive a paper bill, in the r...

Resolved! Want to reconnect Telus lines that Shaw disconnected for home phone

Shaw disconnected some Telus cables when the installed our home phone. We no longer have that home phone and I would like to know how to reconnect these cables. Pictures below. Any help would be appreciated. What I would like to do is use the existin...

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imac007 by Friendly Neighbour
  • 7715 Views
  • 10 replies
  • 0 kudos

Lacp Arcadyan

Hello,Is it possible to set the Arcadyan wifi hub with lacp?I can set lacp up on my ubiquiti switch no problem but didn't see anything in the router settings..I upgraded to 1.5gbps from 1gbps, hoping they were going send me the NH20A instead I got th...

Bdizzle by Neighbour
  • 1567 Views
  • 0 replies
  • 0 kudos

Resolved! When Telus States "Wi-Fi equipment rental included"

Does that mean the cost of said equipment is included in the stated monthly plan fee? ie No extra charges? Pure Fibre X 2.5 Gigabit InternetIncludes:Up to 2500 Mbpsdownload speedUp to 2500 Mbpsupload speedUnlimited data on a 2 year term, then $20/mon...

kamak by Ambassador
  • 5870 Views
  • 5 replies
  • 0 kudos

Fibre install

I want the Fibre and the line was brought to the house (triplex) but only the unit beliw me was hooked up. Now the telus guy tgat came says he can’t or doesn’t know know how to bring the line up and into my place. What will happen. Will I be without ...

Mnash by Friendly Neighbour
  • 10464 Views
  • 15 replies
  • 0 kudos

Resolved! Has anyone Ever Set Up A Personal Capable Router For Telus IP TV?

Has anyone ever done this successfully with any other router than the Telus routers? Ex: TP-Link AX11000 Manual, P 71- 72https://static.tp-link.com/upload/manual/2022/202202/20220228/1910012815_Archer%20AX11000(EU)_UG_REV1.1.2.pdf

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kamak by Ambassador
  • 2887 Views
  • 2 replies
  • 0 kudos

Hardware firewall

I,m thinking of installing a hardware firewall between the optical network terminal and TM3200 router. The particular hardware is Firewalla Gold. This would require configuring the TM3200 router in bridge mode. Would this configuration work with Opti...

Gsmax by Neighbour
  • 2200 Views
  • 1 replies
  • 0 kudos

Amplifi Alien Router ubiquiti with MC220L SFP converter

hello i'm switching to telus soon i have a Amplifi Alien Routeur , https://amplifi.com/docs/AmpliFi_Alien_Datasheet.pdfdo you think it is possible to connect fiber directly with a MC220L https://static.tp-link.com/2021/202102/20210205/Media%20Convert...

Azuriat by Friendly Neighbour
  • 2079 Views
  • 1 replies
  • 0 kudos

FIBRE CABLE SPECS

I had a Telus technician come to my condo in March to set-up my unit for Fibre. He took one look at my router location and asked that I call an electrician to fish the fibre from the connector at my front door to where the router is. I have an electr...

Vemo by Neighbour
  • 5903 Views
  • 3 replies
  • 0 kudos
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