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Knowledge base articles

A New Way to Stream: TELUS TV+ is now available on Fire TV!

TELUS TV+ is now available on Fire TV The TELUS TV+ app is now available for download on Amazon Fire TV. The experience remains the same - just with the added convenience of watching on your favourite Amazon Fire device. Here is some information on g...

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A-B by Community Manager
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Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your My TELUS account online to cancel, manage, or...

A-B by Community Manager
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NHL on Optik App

The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pressing the "apps" b...

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A-B by Community Manager
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Stream+ FAQ

  Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix, Disney+, Amazon Prime, and original TELUS programming at an unmatched price, and it's now available to TELUS customers! With Stream+, you can enjoy your favour...

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A-B by Community Manager
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Manage Your Home Wi-Fi Network and Optik TV

We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS however, you have full control over your Wi-Fi network and Optik TV experience at home. Here's how! TELUS Connec...

Connect App.jpg
A-B by Community Manager
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Simplify your Optik TV guide by organizing the channels you actually watch. See only the channels you subscribe to 1. Press the OPTIONS button on your Optik remote. 2. Scroll down to FAVOURI...

A-B by Community Manager
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Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Why does my box enter "green screen mode"? Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power do...

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Amyj by Moderator
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